By post
MoneyPlus Group
Customer Services
Riverside
New Bailey Street
Manchester
M3 5FS
Complaints
MoneyPlus Group are committed to treating all our customers fairly and hope the service you receive is of the highest standard. We welcome all feedback from our consumers and will respond to all complaints within 5 working days.If you wish to make a complaint you can contact our complaints department by phone, email or in writing.To view our complete complaints procedure visit moneyplus.com/complaints/
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Advice you can trust
MoneyPlus is one of the UK’s largest, and most established, debt solution companies. We believe in providing the best quality advice and go out of our way to do so. We are founding members of DEMSA, and strictly follow the Debt Management Plan Protocol as well as the IVA Protocol.
Important Information About Our Service & Fees
Whilst we strive in all cases to negotiate the best deal with your creditors, we cannot guarantee a reduction in interest or charges. Also as one of the largest providers of debt management solutions in the UK, we are able to provide initial advice over the phone without charge, however, if a debt solution is taken out, please be aware that fees will be charged. For information on our fees, please click here. For more information about debt management plans from MoneyPlus read our terms & conditions.
Further Additional Information
The insolvency service has produced a guide for people who are struggling with debt. This guide outlines each of the available solutions. You can download the guide by clicking the following link – Options for Paying off your Debt.